Privacy Policy

1. Who We Are

Outsourceylon International (Pvt) Ltd provides real estate marketing support and CAD outsourcing services, including 2D floor plans, lease plans, 3D floor plans, 3D modelling and rendering, CGI visualisation, and image editing.

2. What Information We Collect

We may collect and process the following information:

• your name
• company name
• email address
• phone number (optional, provided through the contact form and the free-bundle enquiry form)
• country or business location
• project details and instructions
• reference files you upload through the free-bundle enquiry form, such as property photos, sketches, plans, and PDF documents
• communications sent through forms, email, or other contact methods
• technical website usage data such as browser type, device type, IP related logs, and pages visited

3. How We Use Your Information

We may use your information to:

• respond to enquiries
• prepare quotations
• deliver requested services
• communicate regarding project progress, approvals, revisions, and delivery
• process billing and maintain business records
• improve our website, operations, and service quality
• protect our business, systems, and users from misuse or abuse

4. Lawful Use of Personal Information

Where applicable, we process personal information on grounds such as:

• your consent
• taking steps at your request before entering into a contract
• performing a contract with you
• complying with legal obligations
• our legitimate business interests, where those interests do not override your rights and freedoms

5. Confidential Project Materials

We understand that project files and instructions may contain confidential business information. Materials shared with us in connection with service delivery are handled for the purpose of producing the requested outputs and are treated as confidential subject to our operational needs and legal obligations. This aligns with the confidentiality commitments stated in your service terms draft.

6. Sharing of Information

We do not sell your personal information. We may share information only where reasonably necessary:

• with internal staff or approved production team members involved in delivering the services
• with service providers that support our website and operations, currently Cloudflare (website delivery and file storage), Resend (email delivery), and Google Analytics and Microsoft Clarity (website analytics)
• with professional advisers where reasonably required
• where required by law, regulation, court order, or legal process

7. Data Retention

We retain personal information only for as long as reasonably necessary for:

• responding to enquiries
• delivering services
• handling approvals, revisions, and billing
• maintaining business and accounting records
• resolving disputes
• complying with legal obligations

8. Security

We take reasonable technical and organisational measures to protect personal information and project files from unauthorised access, disclosure, loss, misuse, or alteration. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Reference files you upload through our forms are stored in a private cloud storage bucket (Cloudflare R2) that is not publicly accessible. When our team retrieves your files, access is provided through time-limited download links that expire after 7 days.

9. Cookies and Analytics

Our website may use analytics tools, cookies, or similar technologies to understand usage patterns, improve performance, and support the operation of the site. These tools may collect technical information such as browser data, device information, and page interactions.

10. Your Rights

Depending on the law that applies to you, you may have rights to:

• access personal data we hold about you
• request correction of inaccurate data
• request deletion of data where appropriate
• object to certain processing
• restrict certain processing
• withdraw consent where consent is the basis of processing
• complain to a relevant supervisory authority

11. International Clients and Transfers

As we work with clients in multiple countries, personal information and project communications may be processed across borders in connection with our business operations and service delivery. Official EU guidance notes that cross border handling of personal data may require safeguards depending on the circumstances and applicable law.

Reference files uploaded through our forms are currently stored in a data centre located in the Asia-Pacific region (Tokyo, Japan). Where you are based in the United Kingdom or European Economic Area, this involves a transfer of personal data outside the UK/EEA.

The United Kingdom recognises Japan as providing an adequate level of data protection, which provides a basis for this transfer.

12. Third Party Links

This website may include links to third party websites or platforms, including LinkedIn and other external services. We are not responsible for the privacy practices or content of those third party sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

14. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact Outsourceylon International using the contact details provided on this website.