Outsourceylon International (Pvt) Ltd respects your privacy and is committed to protecting the personal information you provide when using this website or engaging our services.
1. Who We Are
Outsourceylon International (Pvt) Ltd provides real estate marketing support and CAD outsourcing services, including 2D floor plans, lease plans, 3D floor plans, 3D modelling and rendering, CGI visualisation, and image editing.
2. What Information We Collect
We may collect and process the following information:
- your name
- company name
- email address
- phone number
- country or business location
- project details and instructions
- uploaded files such as sketches, plans, images, and supporting documents
- communications sent through forms, email, or other contact methods
- technical website usage data such as browser type, device type, IP related logs, and pages visited
3. How We Use Your Information
We may use your information to:
- respond to enquiries
- prepare quotations
- deliver requested services
- communicate regarding project progress, approvals, revisions, and delivery
- process billing and maintain business records
- improve our website, operations, and service quality
- protect our business, systems, and users from misuse or abuse
4. Lawful Use of Personal Information
Where applicable, we process personal information on grounds such as:
- your consent
- taking steps at your request before entering into a contract
- performing a contract with you
- complying with legal obligations
- our legitimate business interests, where those interests do not override your rights and freedoms
Official UK and EU privacy guidance expects organisations to explain why personal data is collected and the basis on which it is used.
5. Confidential Project Materials
We understand that project files and instructions may contain confidential business information. Materials shared with us in connection with service delivery are handled for the purpose of producing the requested outputs and are treated as confidential subject to our operational needs and legal obligations. This aligns with the confidentiality commitments stated in your service terms draft.
6. Sharing of Information
We do not sell your personal information. We may share information only where reasonably necessary:
- with internal staff or approved production team members involved in delivering the services
- with service providers supporting hosting, email delivery, analytics, or technical infrastructure
- with professional advisers where reasonably required
- where required by law, regulation, court order, or legal process
7. Data Retention
We retain personal information only for as long as reasonably necessary for:
- responding to enquiries
- delivering services
- handling approvals, revisions, and billing
- maintaining business and accounting records
- resolving disputes
- complying with legal obligations
Official guidance expects privacy notices to explain retention periods or the criteria used to determine them.
8. Security
We take reasonable technical and organisational measures to protect personal information and project files from unauthorised access, disclosure, loss, misuse, or alteration. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
9. Cookies and Analytics
Our website may use analytics tools, cookies, or similar technologies to understand usage patterns, improve performance, and support the operation of the site. These tools may collect technical information such as browser data, device information, and page interactions.
10. Your Rights
Depending on the law that applies to you, you may have rights to:
- access personal data we hold about you
- request correction of inaccurate data
- request deletion of data where appropriate
- object to certain processing
- restrict certain processing
- withdraw consent where consent is the basis of processing
- complain to a relevant supervisory authority
Official UK/EU guidance states privacy notices should explain people's information rights and, where relevant, their right to withdraw consent or complain to a regulator.
11. International Clients and Transfers
As we work with clients in multiple countries, personal information and project communications may be processed across borders in connection with our business operations and service delivery. Official EU guidance notes that cross border handling of personal data may require safeguards depending on the circumstances and applicable law.
12. Third Party Links
This website may include links to third party websites or platforms, including LinkedIn and other external services. We are not responsible for the privacy practices or content of those third party sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.
14. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact Outsourceylon International using the contact details provided on this website.